Last Updated: September 2026
Welcome to Holiyay.co.za ("Holiyay", "we", "us" or "our").
These Terms and Conditions govern your use of the Holiyay.co.za website and the travel-related services offered by Holiyay.
By accessing or using our website, submitting an enquiry, requesting a quotation, accepting a quotation, making a booking, providing traveller information or making payment for any travel arrangement through Holiyay, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before making a booking.
1. OUR ROLE AS A TRAVEL AGENT
Holiyay operates as a travel agent and intermediary between travellers and independent third-party travel suppliers.
Holiyay may assist in arranging travel-related services, including but not limited to:
Flights
Accommodation
Holiday packages
Tours and activities
Transfers
Car rental
Cruises
Travel insurance
Other travel-related services
The actual travel services are provided by independent third-party suppliers, which may include airlines, hotels, resorts, tour operators, cruise operators, transport providers, insurance providers and other service providers.
Unless specifically stated otherwise, Holiyay does not own, operate or control these third-party suppliers or the travel services they provide.
Your travel arrangements may therefore be subject to the separate terms, conditions, rules and policies of the relevant third-party supplier.
2. ACCEPTANCE OF THESE TERMS
By requesting a quotation, accepting a quotation, confirming a booking, providing traveller information or making payment through Holiyay, you confirm that:
You have read and understood these Terms and Conditions;
You agree to be bound by these Terms and Conditions;
You accept the applicable terms and conditions of the relevant third-party travel suppliers;
The information provided by you is complete and accurate;
You have the authority to make bookings on behalf of all travellers included in your booking, where applicable.
If you make a booking on behalf of another traveller or a group of travellers, you are responsible for ensuring that all travellers are aware of and agree to the applicable Terms and Conditions.
3. QUOTATIONS AND AVAILABILITY
All quotations provided by Holiyay are subject to availability and confirmation.
Prices, fares, accommodation and other travel services are not guaranteed until the relevant booking has been confirmed by the applicable travel supplier.
Availability and pricing may change at any time before a booking is confirmed.
A quotation does not constitute a confirmed reservation or booking.
Travel prices may change due to factors outside Holiyay's control, including:
Airline fare changes;
Supplier price changes;
Currency fluctuations;
Taxes and levies;
Fuel surcharges;
Government charges;
Airport charges;
Changes in availability;
Changes imposed by third-party suppliers.
Holiyay reserves the right to correct any pricing, typographical or other errors contained in a quotation or on the website.
4. PRICING
Unless otherwise stated, all prices quoted are subject to the terms and conditions of the relevant travel supplier.
Prices may include only those services specifically listed in the quotation or booking confirmation.
Travellers are responsible for any additional costs not specifically included in their confirmed travel arrangements.
These may include, where applicable:
Visa costs;
Travel documentation costs;
Travel insurance;
Meals;
Optional activities;
Personal expenses;
Baggage charges;
Tourism or resort levies;
Local taxes;
Airport charges;
Any other charges imposed by suppliers or authorities.
Holiyay will make reasonable efforts to provide accurate pricing. However, prices may change or errors may occur.
If a significant pricing error is identified before a booking is confirmed, Holiyay reserves the right to correct the error and provide the correct price.
5. PAYMENT
Holiyay currently accepts payment via Electronic Funds Transfer (EFT).
Unless otherwise agreed in writing, full payment is required to confirm a booking.
Payment deadlines will be communicated to you during the booking process.
Failure to make payment by the required deadline may result in:
The booking not being confirmed;
The reservation being released;
The travel service becoming unavailable;
A change in price or fare;
Cancellation of the booking by the relevant supplier.
It remains the traveller's responsibility to ensure that payment is made on time.
A booking may not be confirmed until cleared funds have been received and the relevant travel supplier has confirmed the reservation.
Holiyay cannot be held responsible for losses resulting from delayed payments, incorrect payment references or failure to meet a payment deadline.
6. BOOKING CONFIRMATION
A travel arrangement will only be regarded as confirmed once:
The required payment has been received;
The relevant third-party supplier has confirmed the booking; and
Holiyay has issued confirmation of the booking where applicable.
Before confirming a booking, travellers must carefully review all information provided to Holiyay.
By approving a quotation, booking details, itinerary or traveller information, you confirm that the information supplied is correct.
This includes, but is not limited to:
Traveller names;
Spelling of names;
Dates of birth;
Passport information;
Passport expiry dates;
Nationality;
Travel dates;
Destinations;
Contact information;
Any other information required to make or confirm the booking.
7. ACCURACY OF TRAVELLER INFORMATION
It is the sole responsibility of each traveller, or the person making the booking on behalf of the traveller, to provide Holiyay with complete, accurate and correct information.
Traveller names must be provided exactly as they appear on the traveller's passport or identification document, where applicable.
Travellers are responsible for ensuring the accuracy of all information supplied to Holiyay.
This includes, but is not limited to:
Correct spelling of full names;
Names matching passports or identification documents;
Dates of birth;
Passport numbers;
Passport expiry dates;
Nationality;
Contact details;
Travel dates;
Any other passenger or booking information.
8. INCORRECT OR INACCURATE INFORMATION
Holiyay shall not be held responsible for any loss, cost, delay, cancellation, denied boarding, denied travel or other consequence resulting from incorrect, incomplete or inaccurate information supplied by a traveller.
This includes, but is not limited to:
Incorrectly spelled names;
Names that do not match a passport or identification document;
Incorrect dates of birth;
Incorrect passport numbers;
Incorrect passport expiry dates;
Incorrect nationality;
Incorrect travel dates;
Incorrect contact information;
Any other incorrect traveller or booking information.
If incorrect information results in an airline, hotel, cruise operator, tour operator, immigration authority or any other travel supplier refusing or denying travel or services, Holiyay will not be liable for any resulting losses, costs or expenses.
This may include:
Denied boarding;
Refusal of travel;
Cancellation fees;
The cost of replacement flights;
Rebooking fees;
Fare differences;
Accommodation costs;
Lost holiday arrangements;
Additional transport costs;
Any other resulting expense or loss.
Any costs associated with correcting information after a booking has been made will be the responsibility of the traveller.
Corrections may also be subject to the terms, availability and fees of the relevant travel supplier.
9. TRAVELLER RESPONSIBILITY TO REVIEW BOOKINGS
Travellers are responsible for carefully reviewing all quotations, booking confirmations, invoices, itineraries, airline tickets and travel documents.
Travellers must immediately notify Holiyay of any error or discrepancy.
You must ensure that:
All names are correctly spelled;
Names match official identification or passport documents;
Dates of birth are correct;
Travel dates are correct;
Destinations are correct;
Passport information is correct;
Traveller information is accurate.
Failure to identify or report an error promptly may result in amendment fees, cancellation fees or the inability to correct the booking.
Holiyay cannot accept responsibility for losses or expenses resulting from a traveller's failure to review and verify booking or travel documentation.
10. THIRD-PARTY SUPPLIER TERMS AND CONDITIONS
All travel arrangements booked through Holiyay are subject to the terms and conditions of the relevant third-party supplier.
These suppliers may include, but are not limited to:
Airlines;
Hotels;
Accommodation providers;
Tour operators;
Cruise operators;
Car rental companies;
Transfer providers;
Travel insurance providers;
Activity and excursion providers;
Other travel suppliers.
By confirming a booking, you agree to comply with the applicable terms and conditions of the relevant supplier.
Supplier terms may contain specific provisions relating to:
Payments;
Cancellations;
Refunds;
Amendments;
No-shows;
Baggage;
Check-in;
Travel documentation;
Health requirements;
Age restrictions;
Accommodation rules;
Travel insurance;
Other travel requirements.
Where applicable, supplier terms and conditions may apply in addition to these Terms and Conditions.
11. CANCELLATIONS
If you wish to cancel a booking, you must notify Holiyay in writing as soon as possible.
All cancellations are subject to the cancellation terms and conditions of the relevant third-party travel supplier.
Cancellation fees may apply and may include:
Airline cancellation fees;
Hotel cancellation fees;
Tour operator cancellation fees;
Supplier penalties;
Non-refundable fares or bookings;
Other applicable supplier charges.
Some travel arrangements may be partially refundable or completely non-refundable.
The cancellation terms applicable to your booking will depend on the specific travel supplier and the type of travel service booked.
Holiyay cannot guarantee that a cancelled booking will qualify for a refund.
12. REFUNDS
Any refund is subject to the terms and conditions and approval of the relevant third-party travel supplier.
Holiyay cannot guarantee that a refund will be issued where:
A booking is non-refundable;
A fare or ticket is non-refundable;
The supplier refuses or declines a refund;
The traveller fails to comply with the supplier's cancellation requirements;
The booking is cancelled outside the supplier's permitted cancellation period.
Where a refund is approved by a supplier, processing times may vary.
Holiyay cannot control the time taken by third-party suppliers or financial institutions to process refunds.
13. CHANGES AND AMENDMENTS TO BOOKINGS
Requests to change or amend a confirmed booking are subject to:
Availability;
The terms of the relevant travel supplier;
Applicable amendment fees;
Fare or price differences;
Other supplier charges.
Holiyay cannot guarantee that changes to a booking will be possible.
Any additional costs associated with changes requested by the traveller will be for the traveller's account.
A requested change is not confirmed until it has been accepted and confirmed by the relevant travel supplier.
14. PASSPORTS, TRAVEL DOCUMENTS AND ENTRY REQUIREMENTS
Travellers are solely responsible for ensuring that they have all documentation required for their journey.
This may include:
Valid passports;
Visas;
Transit visas;
Identification documents;
Vaccination certificates;
Health documentation;
Travel permits;
Other documentation required by airlines, immigration authorities or government bodies.
Passport, visa and entry requirements may vary depending on:
Nationality;
Destination;
Transit countries;
Length of stay;
Purpose of travel;
Current government or immigration regulations.
It is the traveller's responsibility to verify all requirements with the relevant official authorities before travelling.
15. VISAS
Holiyay does not provide visa application, visa processing or immigration services.
Holiyay does not apply for visas on behalf of travellers and does not guarantee that a traveller will qualify for, receive or be approved for a visa.
It is the sole responsibility of each traveller to determine whether a visa or transit visa is required and to apply for the necessary visa(s) through the appropriate official channels.
Travellers should verify visa and immigration requirements directly with the relevant:
Embassy;
Consulate;
Immigration authority;
Government authority;
Official visa processing service, where applicable.
Any general information provided by Holiyay regarding visas or travel requirements is provided for convenience only and should not be considered legal, immigration or visa advice.
16. VISA REFUSALS AND IMMIGRATION ISSUES
Holiyay accepts no responsibility for:
Visa application refusals;
Visa delays;
Incorrect visa applications;
Failure to apply for a required visa;
Failure to obtain a required visa;
Failure to obtain a transit visa;
Changes to visa requirements;
Changes to immigration regulations;
Denied boarding due to visa or documentation issues;
Refusal of entry into a country;
Deportation or removal by immigration authorities;
Costs or losses resulting from visa or immigration issues.
Travellers remain solely responsible for ensuring that they hold the correct and valid documentation required for their journey.
Any costs, losses or expenses arising from a visa refusal, failure to obtain a visa, incorrect documentation, denied boarding or refusal of entry will be for the traveller's own account.
Holiyay shall not be liable for any missed travel arrangements, cancellation charges, additional accommodation costs, replacement flights or other expenses arising from visa or immigration-related issues.
17. TRAVEL INSURANCE
Holiyay may offer travel insurance through applicable third-party insurance providers.
Travel insurance is strongly recommended for both domestic and international travel.
Travel insurance policies may provide cover for certain travel-related events, subject to the specific terms, conditions, exclusions and limitations of the applicable insurance policy.
Potential cover may include, depending on the policy:
Medical emergencies;
Trip cancellations;
Travel delays;
Lost or delayed baggage;
Personal liability;
Other travel-related risks.
Holiyay is not the insurer and does not make decisions regarding insurance claims.
All insurance claims are subject to the terms and conditions and approval of the relevant insurance provider.
Travellers are responsible for reading and understanding the applicable insurance policy before purchasing cover.
18. HEALTH AND TRAVEL REQUIREMENTS
Travellers are responsible for ensuring that they comply with all applicable health, vaccination and entry requirements.
Requirements may change without notice.
Travellers should verify the latest official requirements before departure.
Holiyay cannot accept responsibility for costs, delays, denied boarding, denied entry or other losses resulting from a traveller's failure to comply with applicable travel, health or entry requirements.
19. AIR TRAVEL
Airline schedules, routes, aircraft types and flight times are subject to change.
Flights may be delayed, changed or cancelled for reasons including:
Operational requirements;
Weather;
Safety;
Technical issues;
Air traffic restrictions;
Government requirements;
Other circumstances affecting airline operations.
Airline tickets are subject to the airline's applicable conditions of carriage.
Travellers are responsible for complying with airline requirements relating to:
Check-in;
Boarding;
Baggage;
Identification;
Travel documentation;
Dangerous goods;
Seating;
Airline rules and policies.
Holiyay cannot guarantee specific:
Seats;
Aircraft types;
Flight schedules;
Flight routes;
Other airline arrangements,
unless specifically confirmed by the relevant airline.
20. ACCOMMODATION
Accommodation descriptions, photographs, star ratings, facilities and other information may be provided by accommodation suppliers or third parties.
Such information is provided for general guidance.
Accommodation standards and classifications may differ between destinations and countries.
Specific requests, including:
Room preferences;
Bed configurations;
Accessibility requirements;
Smoking or non-smoking rooms;
Specific views;
Special arrangements,
cannot be guaranteed unless specifically confirmed by the relevant accommodation supplier.
21. SPECIAL REQUESTS
Travellers should communicate any special requests to Holiyay as early as possible.
Special requests may include:
Dietary requirements;
Accessibility requirements;
Medical requirements;
Room preferences;
Seating preferences;
Other special arrangements.
Holiyay may communicate reasonable requests to the relevant supplier but cannot guarantee that a request will be fulfilled.
A special request is only guaranteed where it has been specifically confirmed by the relevant supplier.
22. TRAVEL ITINERARIES AND CHANGES
Travel itineraries may change due to circumstances beyond Holiyay's control.
These may include:
Weather conditions;
Supplier changes;
Operational requirements;
Government regulations;
Safety concerns;
Natural events;
Flight disruptions;
Transportation disruptions;
Other unforeseen circumstances.
Where reasonably possible, Holiyay will attempt to notify travellers of significant changes affecting their confirmed travel arrangements.
Any alternative arrangements, refunds or credits will remain subject to the terms and policies of the relevant travel supplier.
23. FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL
Holiyay shall not be held liable for delays, cancellations, losses, damages or additional expenses resulting from circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters;
Severe weather;
Pandemics;
Public health emergencies;
War;
Civil unrest;
Terrorism;
Strikes;
Government actions or restrictions;
Border closures;
Airline disruptions;
Supplier failures;
Transportation disruptions;
Other unforeseen events.
Where such circumstances occur, any refunds, credits, amendments or alternative arrangements will be subject to the terms and conditions of the relevant travel supplier.
24. TRAVELLER RESPONSIBILITIES
Travellers are responsible for:
Providing accurate information;
Reviewing all booking information;
Ensuring names match official travel documents;
Obtaining required passports and visas;
Meeting all entry and health requirements;
Arriving at airports, ports and departure points on time;
Complying with supplier rules;
Complying with airline requirements;
Monitoring travel information and requirements;
Ensuring that payment deadlines are met;
Obtaining appropriate travel insurance where required or desired.
Travellers must notify Holiyay immediately if any information supplied during the booking process is incorrect.
25. DENIED BOARDING OR REFUSAL OF TRAVEL
Holiyay shall not be responsible for denied boarding, refusal of travel or refusal of entry where this results from circumstances including:
Incorrect traveller information;
Incorrectly spelled names;
Names not matching official documents;
Incorrect dates of birth;
Incorrect passport information;
Invalid or expired passports;
Missing visas;
Missing transit visas;
Visa refusals;
Failure to meet entry requirements;
Failure to meet airline requirements;
Late arrival for check-in or boarding;
Failure to comply with supplier policies;
Any other circumstance for which the traveller is responsible.
Any costs arising from denied boarding or refusal of travel will be for the traveller's account.
26. LIMITATION OF LIABILITY
Holiyay acts primarily as an intermediary between travellers and independent third-party travel suppliers.
To the fullest extent permitted by applicable law, Holiyay shall not be liable for the acts, omissions, errors, delays, negligence, failures or misconduct of third-party travel suppliers.
This includes, but is not limited to:
Airlines;
Hotels;
Resorts;
Transport providers;
Tour operators;
Cruise operators;
Car rental providers;
Insurance providers;
Other travel suppliers.
Holiyay shall not be responsible for losses or expenses resulting from:
Supplier cancellations;
Flight delays;
Flight cancellations;
Lost or delayed baggage;
Changes to travel schedules;
Accommodation issues;
Injury or illness;
Theft or loss of personal belongings;
Visa refusals;
Visa delays;
Denied boarding;
Denied entry;
Incorrect information supplied by travellers;
Events beyond our reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable South African law.
27. WEBSITE INFORMATION
Holiyay makes reasonable efforts to ensure that information displayed on Holiyay.co.za is accurate and up to date.
However, information including:
Prices;
Availability;
Travel descriptions;
Accommodation information;
Flight information;
Travel requirements;
Other travel details,
may change without notice.
Holiyay does not guarantee that all information displayed on the website will always be complete, accurate or current.
Holiyay reserves the right to correct errors, inaccuracies or omissions at any time.
28. WEBSITE USE
You agree to use Holiyay.co.za only for lawful purposes.
You may not:
Use the website for fraudulent purposes;
Submit false or misleading information;
Attempt to interfere with the website's operation;
Copy or misuse website content;
Use the website in a manner that could damage Holiyay or its systems.
Holiyay reserves the right to restrict access to the website where unlawful, fraudulent or inappropriate use is suspected.
29. INTELLECTUAL PROPERTY
The content, branding, design, logos, graphics, text and other materials displayed on Holiyay.co.za are owned by or licensed to Holiyay unless otherwise stated.
You may not reproduce, copy, distribute, modify or commercially use any content from the website without prior written permission from Holiyay.
30. PRIVACY AND PERSONAL INFORMATION
Holiyay respects your privacy and processes personal information in accordance with applicable South African privacy and data protection laws.
In order to provide travel-related services, Holiyay may need to collect, process and share relevant traveller information with third-party travel suppliers.
This may include information necessary to arrange:
Flights;
Accommodation;
Tours;
Travel insurance;
Transfers;
Other travel services.
By requesting or confirming travel arrangements, you acknowledge that relevant personal information may need to be shared with third-party suppliers in order to process and fulfil your booking.
Further information regarding how Holiyay handles personal information should be contained in our Privacy Policy.
31. COMMUNICATIONS
By submitting an enquiry or making a booking with Holiyay, you consent to Holiyay communicating with you regarding your travel arrangements.
Important booking information may be communicated through:
Email;
Telephone;
Messaging services;
Other contact details provided by you.
You are responsible for ensuring that your contact information is correct and for monitoring communications relating to your booking.
Holiyay cannot be held responsible for losses resulting from incorrect contact details provided by a traveller.
32. COMPLAINTS
If you experience a problem during your travel arrangements, you should notify the relevant travel supplier immediately where possible.
You should also notify Holiyay as soon as reasonably possible.
Early notification may allow the relevant supplier or Holiyay to attempt to assist in resolving the issue.
Failure to report a problem promptly may affect the ability of the relevant supplier to investigate or resolve the matter.
33. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any dispute arising from these Terms and Conditions or travel arrangements made through Holiyay shall be dealt with in accordance with applicable South African law.
34. CHANGES TO THESE TERMS AND CONDITIONS
Holiyay reserves the right to update, amend or replace these Terms and Conditions from time to time.
The latest version will be published on Holiyay.co.za.
Your continued use of the website or services after updated Terms and Conditions have been published may constitute acceptance of the updated Terms and Conditions.
35. CONTACT
If you have any questions regarding these Terms and Conditions, please contact Holiyay using the contact details provided on Holiyay.co.za.
ACKNOWLEDGEMENT
By using Holiyay.co.za, requesting a quotation, approving a booking, providing traveller information or making payment, you acknowledge and agree that:
Holiyay acts as a travel agent and intermediary;
Travel services are provided by independent third-party suppliers;
Third-party supplier terms and conditions may apply;
You are responsible for ensuring that all information provided to Holiyay is accurate;
Traveller names and details must be correct and match official travel documents;
Holiyay is not responsible for consequences arising from incorrect information supplied by the traveller;
Holiyay does not provide visa application or visa processing services;
You are solely responsible for obtaining the required passports, visas, transit visas and travel documentation;
Holiyay is not responsible for visa refusals, visa delays, denied boarding or refusal of entry resulting from documentation or immigration issues;
Cancellation and refund requests are subject to the applicable terms and conditions of the relevant travel supplier;
You have read, understood and agreed to these Terms and Conditions.